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Here are tips on how to adopt HAMP's mortgage modification replacement

[Commentary] Prior to the 2007 crisis, custom mortgage loan modifications were offered in certain cases, but they were left to the discretion of the loan servicer. Then the crisis hit. Now, however, the industry has stabilized, the challenge is to provide affordable mortgage relief, while enhancing the customer experience and differentiating a company’s brand. Here’s how this can be done.